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Effective Date: July 1, 2020
Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our websites to provide you with information about our company.
When you place an order, or donate to our non-profit company, we will ask you to set up “your account,” which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order. Using your account information, we will send you communications that we believe are relevant to you, including newsletters and e-mails.
Information Automatically Collected
We automatically receive and collect certain types of information whenever you visit our website. For example, like many websites, we use “cookies” and Web beacons (described below) and obtain certain types of information when your Web browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our websites. We use this information to monitor the usage and performance of our website, to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your products or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or purchase products, add items to “Your Wish List,” sign up for special programs or information dissemination, communicate with us by e-mail, phone or otherwise, provide reviews, or provide alternative delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access or release. We share your personal and shipping information with third parties as follows:
Brand Manufacturers – We may develop programs with some of our brand manufacturers through which you may be offered special discounts or coupons on products in exchange for providing your e-mail address or completing a survey about the manufacturer’s products. When you are offered such discounts or coupons in exchange for providing information (for example, giving your e-mail address or completing a survey), you will be notified that if you choose to participate, your name, e-mail address and responses will be shared with the brand manufacturer. No other information will be shared.
Agents – We may enter into agreements with other companies or individuals to perform functions on our behalf. These functions may include sending promotional e-mails on our behalf to such companies’ customers; serving advertisements on our behalf, analyzing data; providing marketing assistance; processing credit card or debit card payments; and fulfilling and delivering orders. These companies and individuals have access only to information necessary to perform their functions. They are not allowed to use the information for any other purpose and are contractually obligated to maintain the confidentiality and security of the information. We may share non-personal, summary, or aggregate customer data with partners and other third parties.
Business Transfers – We may buy or sell stores or assets. In such transactions, customer information is usually treated as one of the transferred business assets. Should we sell all or substantially all of our assets, customer information will be one of the transferred business assets. In that event, we will post a notification on this page or send you an e-mail so that you are always aware of how your information is being used.
As You Direct – If you direct, we will release customer information to your authorized representative(s) or such other person as you may direct.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
No Collection of Information from Children
Our website is not intended for users under the age of 18, and we do not knowingly collect or retain information in connection with the website from children under the age of 18.
When you place an order online with us your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted during any transfer to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our website database so it is not connected to the Internet, to keep it safe from hackers.
Unsolicited E-mail (SPAM)
Please note that all e-mail that originates from us will either display the customer service phone number, logo (HTML e-mails only). In addition, our e-mails will contain our corporate address.
Our websites may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked websites (including the websites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked website you visit.
To unsubscribe from a particular list follow the instructions in each promotional e-mail message sent by undergroundrailroad.com. For more information about protecting your privacy, you may wish to visit: www.ftc.gov.
If you have questions about this policy, please contact us at [email protected]
Last updated: 7-1-2020